Effective: 21 March 2026 | Last updated: 16 March 2026
This Refund and Cancellation Policy applies to all subscriptions to the service provided by Justin James Sutcliffe trading as Sharply (ABN 67 456 073 358). This policy should be read in conjunction with our Terms & Conditions.
We want every subscriber to get genuine value from Sharply. If things aren't working, we'd rather have an honest conversation than lock you into something that isn't right.
You may cancel your subscription at any time by emailing hello@sharply.au with the subject line "Cancellation Request". We will confirm cancellation within 2 business days.
What happens when you cancel:
Your subscription remains active until the end of your current billing week. You will continue to receive Dossiers until that date. No further charges will be made after cancellation is confirmed. There is no lock-in contract.
Sharply subscriptions are billed weekly via Stripe. The pricing structure is:
(a) Trial week: AUD $0.50 for your first 7 days.
(b) Ongoing: AUD $34 per week, charged automatically on the same day each week.
There is no lock-in contract. All prices are in Australian dollars and inclusive of GST where applicable.
Sharply offers a 30-day refund guarantee from the date your trial begins. Within this 30-day window, you may request a full refund of all subscription fees paid (including the $0.50 trial fee), provided that all of the following conditions have been met:
Refund eligibility conditions — all three must be satisfied:
(a) Tasks updated on time — You must have updated all tasks assigned to you in your Sharply portal before their respective due dates. Overdue or incomplete task updates disqualify the refund.
(b) Dossier tasks completed — You must have completed all dossier-related tasks assigned to you during the period (such as reviewing dossiers, actioning recommended next steps, and following outreach guidance).
(c) Outcomes logged — You must have logged outcomes for every dossier delivered to you (such as whether contact was made, the result of outreach, and any follow-up status).
The purpose of these conditions is to ensure that the refund guarantee applies to subscribers who have genuinely used the Service as intended. If Sharply's intelligence and guidance do not deliver value when you follow the process properly, we believe you should get your money back.
If the above conditions are not met, no refund will be issued under this guarantee. Sharply will assess eligibility based on portal records at the time of the request.
This guarantee applies once per subscriber only.
Outside of the 30-day guarantee, refunds may be issued in the following limited circumstances:
(a) Service failure — If Sharply fails to deliver any Dossiers for 5 or more consecutive business days due to an issue on our end (not caused by incorrect subscriber information), you may request a pro-rata refund or credit for the affected period.
(b) Billing errors — If you were charged in error (duplicate payment, charge after confirmed cancellation), we will issue a full refund for the erroneous charge promptly.
(c) Assessment rejection — If Sharply declines your subscription following the Assessment and a payment has already been processed, you will receive a full refund.
To request a refund, email hello@sharply.au with the subject line "Refund Request" and include your name, subscription email, and the reason for your request. We will review your portal activity and respond within 5 business days.
Approved refunds will be processed to your original payment method via Stripe. Please allow 5–10 business days for the refund to appear on your statement, depending on your bank.
We understand that business needs change. If you need a temporary break, contact us at hello@sharply.au and we can discuss pausing your subscription for up to 30 days rather than cancelling. Pause requests are handled on a case-by-case basis.
Nothing in this policy limits or excludes any guarantees, warranties, representations, or conditions implied or imposed by law (including the Australian Consumer Law) which by law may not be limited or excluded. If you believe the Service has a major failure as defined under the Australian Consumer Law, you may be entitled to a refund regardless of this policy.
For services, the Australian Consumer Law provides that consumers are entitled to a remedy if services are not provided with due care and skill, are not fit for a specified purpose, or are not provided within a reasonable time.
For any questions about cancellations or refunds:
Justin James Sutcliffe trading as Sharply
ABN: 67 456 073 358
Email: hello@sharply.au